Our Ordering Process: A simple, transparent journey from quote to delivery

Get a Quote

Alcove Cabinets and Wardrobes

Getting a quote is quick and easy using our online price calculator.

  1. Select your style and options to receive an instant online quote.
  2. If you’d like to take things further, submit your measurements and contact details (this is an enquiry only at this stage).
  3. You can also upload a photo of your space 
  4. We’ll call you to discuss the details and answer any questions. If you’re happy to progress, we’ll move to the ordering stage (see below).

Price Calculators

Non-Alcove Furniture & Other Custom Cabinetry

For non-alcove wardrobes, media units, bookcases, kitchens, or other bespoke cabinetry:

  1. Complete our Enquiry Form.
  2. Upload a simple sketch or drawing, rough dimensions, and a photo of your space.
  3. We’ll review your request and provide a personalised quote.
  4. We’ll call you to discuss the details and answer any questions. If you’re happy to progress, we’ll move to the ordering stage (see below).

Quote Disclaimer: At this stage, your quote is simply an enquiry. There’s no obligation to proceed.

Our Ordering Process

Step 1: Quote Confirmation, Design & Deposit

  • Once you’re happy with your quote, we’ll raise a 50% deposit invoice to confirm your order.
  • Your deposit invoice will include a week-commencing (W/C) delivery date.
  • Once the deposit is paid, we prepare scaled drawings (front elevation and plan views) for your approval.

Change of mind

  • You may cancel your order up to two weeks before the scheduled delivery date.
  • In this case, you’ll receive a full refund of your deposit, minus:
    • a small Stripe processing fee, and
    • £100 if technical drawings have already been produced.

Step 2: Approval, Production & Final Payment

  • You review and approve the drawings.
  • Once approved, your furniture goes into production.
  • A balance invoice is issued two weeks before delivery.
  • The balance must be paid in full before your furniture is dispatched.

Step 3: Delivery

  • Around six weeks after your order is placed (i.e. on receipt of your deposit), and in line with the week-commencing (W/C) delivery date shown on your invoice, your bespoke furniture will be delivered.
  • All units arrive pre-cut, pre-drilled, and flat-packed, with everything required for installation and a clear, step-by-step fitting sequence.

Step 4: Ongoing Support

  • We offer a personalised service from start to finish.
  • If at any point you have questions or need guidance with installation, we’re always at the end of the phone and happy to help.

From Quote to Delivery — What To Expect

  • You share your idea – Use our online price calculator, or sketch and upload photos via the enquiry form
  • We provide a quote – With clear pricing and a delivery timeframe
  • You confirm – A 50% deposit secures your order
  • We create drawings – Sent to you for approval
  • We manufacture – Your furniture goes into production
  • We deliver – Ready to install at home
  • We support you – Help is always available if you need it

For non-alcove wardrobes, media units, bookcases, kitchens, or other bespoke cabinetry:

Complete our Enquiry Form.

Upload a simple sketch or drawing, rough dimensions, and a photo of your space.

We’ll review your request and provide a personalised quote.

We’ll call you to discuss the details and answer any questions. If you’re happy to progress, we’ll move to the ordering stage (see below).

[Enquiry Form]

Quote Disclaimer: At this stage, your quote is simply an enquiry. There’s no obligation to proceed.